| Name | Jody Bullen |
| Designation | Leading Open Banking, ANZ, New Zealand |
| Social Media |
| 15:30 |
Session: The Future of Open Banking: Transforming Customer Experiences and Fostering Collaboration in Retail BankingHow Open Banking is reshaping the financial services landscape and empowering retail customers. This session could delve into: Strategies for leveraging Open Banking to develop customer-centric propositions. The role of collaboration between banks, governments, fintechs, and startups in driving innovation. Practical insights into implementing technical and operational changes for Open Banking success. Exploring the synergies between Open Banking and digital identity solutions. |
| 14:10 |
Session: Open for Sponsors: Creating a Unified Customer Journey: Integrating Physical and Digital Channels for Optimal ExperienceDeveloping a seamless experience that allows customers to move effortlessly between online, mobile, and in-branch services. Leveraging customer insights and data to provide consistent, personalized interactions across all touchpoints. Leveraging customer insights and data to provide consistent, personalized interactions across all touchpoints |