International Summit

May 20-21, 2025 - Istanbul, Turkey

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Agenda

EXCELLENCE IN RETAIL TECHNOLOGIES IN BANKING- International Summit

May 20-21, 2025 - Istanbul, Turkey

EXCELLENCE IN RETAIL TECHNOLOGIES IN BANKING- International Summit 20-21 May 2025, Istanbul/Turkey is a highly anticipated premier event that will be held in the vibrant city of Istanbul, Turkey, from May 20th to 21th, 2025. This summit will bring together industry leaders, experts, and innovators in the financial technology sector to explore and discuss the hottest topics shaping the future of digital banking. Here are ten hot topics that are expected to take center stage during this exciting event

Testimonial

Discover insights and testimonials from industry leaders at the EXCELLENCE IN RETAIL TECHNOLOGIES IN BANKING- International SummitInternational Summit, held in Istanbul, Turkey, from May 20-21, 2025. Join global experts as they share their success stories, innovations, and breakthroughs shaping the future of digital banking. Don’t miss this exclusive opportunity to learn from top voices in the field!

Speakers

Join industry-leading experts and visionaries at the EXCELLENCE IN RETAIL TECHNOLOGIES IN BANKING International Summit, May 20-23, 2025, in Istanbul, Turkey. Hear from global digital banking leaders as they share insights on the future of fintech, AI-driven customer experiences, cybersecurity, and financial inclusion. This premier event gathers thought leaders, innovators, and decision-makers to discuss and shape the next wave of digital banking transformation. Don’t miss the opportunity to learn from and network with top speakers driving excellence in digital banking worldwide!

Davor Gasparac

Senior Program Manager Corporates & Markets BA Chapter Lead and Agile Coach Erste Digital, Austria

Kilian Thalhammer

Managing Director | Head of Merchant Solutions, Deutsche Bank, Germany

Angeliki Ksona

Head of Self Service Banking Sector, National Bank of Greece

Luis Fiestas de Fuentes

Head of Digital Banking Germany, BBVA, Germany

Hisham Issa

Director, Head of CCPL (Unsecured Lending), Wealth and Retail, Standard Chartered , UAE

Alessio Mezzacapo

Chief Data Officer, Banca Stato

Gerard Short

Senior Director of Product |Automation & AI, HSBC, UK

Ivanka Stoyanova

Chapter Lead REST APIs & Kafka, Commerzbank, Bulgaria

Jonathan Rez

Head of Service Design, Bank of England

Ozgecan Unye

Head Open Banking and Service Banking, Yapi kredi, Turkey

Vova Radin

Vice President of the Management Board, Personal Finance Banking Area, Retail and Business Banking Area, BNP Paribas, Poland

Steve Robson

Global Head of Liquidity WPB, HSBC, UK

Jody Bullen

Leading Open Banking, ANZ, New Zealand

Nadir Abrar

BCB Customer Data & Insight Products, Lloyds Bank

Schedules

Join the EXCELLENCE IN RETAIL TECHNOLOGIES IN BANKING International Summit from May 20-21, 2025, in Istanbul, Turkey. Discover cutting-edge trends, network with global industry leaders, and gain insights into the future of digital banking. Don't miss out on sessions, workshops, and panel discussions designed to drive innovation and excellence in financial technology.

9:00

Empowering Customer-Centric Banking: Navigating Digital Transformation in Retail Banking

Enhancing customer engagement through intuitive mobile and digital banking solutions Exploring the role of blockchain in securing transactions and driving transparency in banking operations Overcoming the challenges of modernizing legacy systems to adopt scalable, cloud-based infrastructure

9:40

Strategies for fostering collaboration between traditional banks and FinTechs to drive customer-centric solutions

Ensuring robust data security and privacy compliance while enabling seamless API integrations Unlocking new revenue streams and business models through value-added open banking services

11:00

Blockchain Beyond Payments: Revolutionizing Retail Banking with Distributed Ledger Technology

Enhancing transparency and trust through secure, tamper-proof distributed ledger systems in retail banking Streamlining processes such as identity verification, loan disbursement, and trade finance with blockchain applications

11:40

Gamification and Loyalty Programs: Innovative Strategies to Engage the Modern Customer

Designing gamified experiences to drive customer engagement and deepen banking relationships Leveraging loyalty programs to reward financial behaviours and enhance customer retention Integrating gamification into digital platforms to attract younger, tech-savvy customers and promote financial literac

13:30

Redefining Branch Strategies: Balancing Digital Innovation with the Human Touch

Transforming traditional branches into digitally enhanced service hubs for personalized customer interactions Integrating self-service technologies and smart kiosks to improve operational efficiency and customer convenience Balancing digital innovation with human expertise to maintain trust and build deeper customer relationships

15:30

Digital Transformation for a Greener Future: Reducing Environmental Footprints in Retail Banking

Implementing paperless banking solutions and promoting digital channels to minimize resource consumption. Leveraging technology to optimize energy use in branch operations and data centers. Supporting sustainable practices through green financing initiatives and eco-friendly customer incentives

16:10

Harnessing Big Data for Personalizing Retail Banking Experiences

Utilizing big data analytics to understand customer preferences and tailor financial products and services Enhancing customer satisfaction through real-time insights and personalized offers based on transactional behavior Ensuring data privacy and security while leveraging customer data to drive deeper, more meaningful banking relationships

15:30

The Future of Open Banking: Transforming Customer Experiences and Fostering Collaboration in Retail Banking

How Open Banking is reshaping the financial services landscape and empowering retail customers. This session could delve into: Strategies for leveraging Open Banking to develop customer-centric propositions. The role of collaboration between banks, governments, fintechs, and startups in driving innovation. Practical insights into implementing technical and operational changes for Open Banking success. Exploring the synergies between Open Banking and digital identity solutions.

9:00

Creating a Unified Customer Journey: Integrating Physical and Digital Channels for Optimal Experience

Integrating Physical and Digital Channels for Optimal Experience

9:40

Bridging the Gap: Collaboration Between Banks and Fintechs in the Open Banking Era

Fostering partnerships between banks and fintech to innovate and create customer-centric financial products. Overcoming regulatory, security, and interoperability challenges to create seamless integration in the open banking ecosystem. Leveraging fintech solutions to enhance traditional banking services, from payments to lending, and increase market competitiveness

11:00

Topic to be Added

Topic to be Added

13:30

From Standardization to Customization – how new technologies can help to transform an international bank

Foundation of standardization - how APls and Kafka technology help creato a standardized, interoperable banking infrastructure, paving the way for efficient and consistent operations. The role of Blockchain for creating transparent and trustworthy ecosystems in banking Empowerment of personalization - how Al is transforming banking by personalizing products and services, improving customer experience

14:10

Open for Sponsors: Creating a Unified Customer Journey: Integrating Physical and Digital Channels for Optimal Experience

Developing a seamless experience that allows customers to move effortlessly between online, mobile, and in-branch services. Leveraging customer insights and data to provide consistent, personalized interactions across all touchpoints. Leveraging customer insights and data to provide consistent, personalized interactions across all touchpoints

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**Join Us for the Excellence in Digital Banking 4.0 – International Summit!**

**Date:** May 20-23, 2025
**Location:** Istanbul, Turkey

Are you ready to shape the future of digital banking? Join industry leaders, innovators, and global experts at the **Excellence in Digital Banking 4.0 – International Summit** to unlock cutting-edge insights and strategies for the next generation of banking.

**Why Attend?**
- **Engage** with global banking pioneers sharing the latest trends and technologies.
- **Network** with senior executives and industry disruptors from around the world.
- **Discover** transformative ideas in fintech, AI, blockchain, cybersecurity, and more.

**Secure your spot today and be part of the digital revolution in banking!** Don’t miss this unique opportunity to lead, learn, and innovate at one of the most anticipated events in digital finance.

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Our Sponsors

Join us as a Sponsor for the Excellence in Digital Banking 4.0 - International Summit, May 20-23, 2025, in Istanbul, Turkey. Showcase your brand to global leaders in digital banking, fintech innovators, and industry decision-makers at this premier event, where the future of digital finance takes center stage. Gain unparalleled exposure, connect with key stakeholders, and drive your business forward in an environment dedicated to transformative digital banking solutions. Secure your sponsorship today to position your brand at the forefront of digital banking excellence.

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